What this means
This error occurs when a transaction in Adaptive is dated before your QuickBooks closing date. QuickBooks prevents changes via integration to transactions in closed periods.
How to fix it
Step 1: Check the transaction date in Adaptive
Start by confirming the transaction date is correct.
Open the transaction in Adaptive
Verify the date
If it was set incorrectly (for example, to a prior year), update it to the correct date
Incorrect dates are a common cause of this error.
Step 2: Update or remove the closing date in QuickBooks
If the transaction date is correct, you’ll need to adjust the closing date in QuickBooks.
In QuickBooks Online:
Go to Settings
Select Advanced
Find the Accounting section
Click Close the books
Update or remove the closing date
This allows edits to transactions during that period.
Important:
Make sure you are updating the actual closing date setting, not just unlocking a single transaction.
Step 3: Retry the sync
After updating QuickBooks:
Wait a few minutes for the change to take effect
Return to Adaptive
Go to Settings → Sync Errors
Click Re-Sync on the affected transaction(s)
If the issue was caused by the closing date, the sync should now complete successfully.
If you can’t change the closing date
If you’re unable to reopen the books in QuickBooks:
You can edit the transaction directly in QuickBooks instead
Or, if the transaction doesn’t need to sync, you can ignore the error in Adaptive
Need more help?
If you’re still stuck, contact Support with:
The full error message
The type of record (bill, receipt, etc.)
What you’ve already tried
This will help resolve the issue faster.
If you have any questions or want to share feedback, feel free to reach out at [email protected].