What Causes This Error?
This sync issue occurs when:
A record is deleted in QuickBooks Online.
A record is renamed or edited, causing mismatches.
A record is made inactive in QuickBooks Online.
Steps to Fix the Error
Identify the Record
Review the sync error details in Adaptive. The error message will often mention the affected record, such as an item name or customer.
Check the Record in QuickBooks Online
Log into QuickBooks Online and search for the referenced record.
Check the fields with accounts, customers, items, vendors or employees.
Confirm if it’s deleted, renamed, or inactive.
Restore or Update the Record in QuickBooks Online
For deleted records:
Go to Settings > Audit Log to find and restore deleted records.
For inactive records:
Navigate to Sales > Products and Services, find the inactive record, and reactivate it.
Retry the Sync
Once all necessary changes are made, retry syncing Adaptive with QuickBooks Online.
Best Practices to Prevent This Error
Avoid deleting or renaming records actively used in Adaptive.
Regularly audit records in both Adaptive and QuickBooks Online for consistency.
If you’ve followed these steps and still encounter issues, contact [email protected] for further assistance.