Adaptive

The Transaction Could Not Be Locked (In Use by Another User)

This error happens when the transaction being modified is already in use by another user, or QuickBooks Desktop has temporarily locked it to prevent simultaneous changes.

Check for Other Users: Verify if anyone else is working on the affected transaction or file in QuickBooks. Request that they save their changes and exit the transaction.

Switch to Single-User Mode: Change the company file to single-user mode. This prevents other users from accessing the file during the sync.

Restart QuickBooks and Web Connector: Close QuickBooks and the Web Connector. Reopen both, then try syncing again.

If the Issue Persists: Restart your computer and ensure no one else is logged into the company file. Retry the sync after restarting.

1. Check for Other Users: Verify if anyone else is working on the affected transaction or file in QuickBooks. Request that they save their changes and exit the transaction.
 
2. Switch to Single-User Mode: Change the company file to single-user mode. This prevents other users from accessing the file during the sync.
 
3. Restart QuickBooks and Web Connector: Close QuickBooks and the Web Connector. Reopen both, then try syncing again.
 
4. If the Issue Persists: Restart your computer and ensure no one else is logged into the company file. Retry the sync after restarting.

These steps should resolve the issue, allowing the sync to complete successfully.

___________________________________________________________

If you continue to experience sync issues after following these steps, reach out to our support team at <a href="mailto:support@adaptive.build" rel="nofollow noopener noreferrer" target="_blank">support@adaptive.build</a> for further assistance.

Include details about the error message and the steps you’ve already tried to help us troubleshoot more efficiently.

Sync Error Message:

Explanation:

Solution

Need More Help?