Sync Error Message:
Web Connector Failed Due to Company Name Mismatch
Error:
The sync fails, and the Web Connector displays an error related to a company name mismatch.
Explanation:
This happens when the company file currently open in QuickBooks Desktop does not match the company file the Web Connector is trying to sync with.
Solution:
Close the Web Connector.
In QuickBooks Desktop, switch to the company file you want to sync.
Reopen the Web Connector.
Attempt the sync again.
Need More Help?
If you continue to experience sync issues after following these steps, reach out to our support team at [email protected] for further assistance.
Include details about the error message and the steps you’ve already tried to help us troubleshoot more efficiently.