Troubleshooting Tips:
Follow these tips & guidelines to help ensure your Web Connector installation goes as smoothly as possible:
Make sure the Web Connector file is stored on the same computer as your QuickBooks file.
Note: If you are using a remote server, the file must be moved to that remote server.
Different remote servers have different methods of installing files onto them.
Most users are familiar with moving files to their own remote servers.
Users that do not know how to do this, should have a teammate available that can help them with this process.
You should be able to download the Web Connector file to your main computer, and then upload it to your remove server.
Make sure that you're logged in as an Admin user.
Make sure you're in Single User mode. If you're in Multi-User mode, you'll need to log back in as a Single User.
Have you tried opening the Web Connector file at least 3 times?
Sometimes it takes multiple attempts to get the Web Connector to Run
You can try the following 2 approaches to launching the Web Connector:
Double click the Web Connector to Open directly from the File Explorer.
From within QuickBooks, click:
File → App Management → Update Web Services → Add Application
If all of the above troubleshooting fails, it's recommended that you please restart your computer and try again.
If you have any questions or want to share feedback, feel free to reach out at [email protected].