Your safety and security is our top priority. That's why Adaptive is compliant with various security standards to ensure the information you share with us on the platform remains safe and confidential.
Check out our Privacy Policy for more details.
How do you secure my information?
Encryption & Storage | When you upload bank details, user contacts, photos, or any information, we make sure the data is kept safe and private with best-in-class encryption protocols like Advanced Encryption Standard (AES 256) and Secure Socket Layer (SSL). On a web browser, “https:” and a lock next to the web address is your signal that encryption is on!
Secure Cloud Infrastructure | Adaptive partners with industry leader Amazon Web Services (AWS) as our data hosting provider. Their data servers are held in undisclosed facilities equipped with substantial security and anti-intrusion systems of their own. We make sure to utilize the best physical, managerial, and technical safeguards to preserve the privacy of your personal information.
How do you secure my payments?
Multi-factor Authentication | To help ensure authentic activity on your account, we require two-factor authentication to use certain features:
Adding Users
Issuing Payments
Changing Bank Account Settings
Adding / Updating Vendor ACH Details
Updating Phone Numbers
Users will have to provide time-sensitive PIN numbers — in addition to logging in with their passwords — to unlock the ability to execute certain actions on our platform.
Linking Bank Accounts | We use Plaid's API to safely connect your financial accounts to our platform. Plaid is used by millions of people and apps because its security practices are designed to be best-in-class. Plaid works alongside the most trusted security researchers, app developers, and financial institutions to regularly audit their API and security controls.
How do you verify businesses?
Beyond securing your data and payments, we also ensure that businesses on our platform are verified to maintain trust and compliance.
Know Your Business (KYB) Verification
KYB (Know Your Business) reviews are a standard process banks use to confirm that a business is legitimate and operating as expected. It’s similar to the identity verification required when opening a personal bank account. Completing KYB helps ensure transactions are secure, reduces fraud risk, and maintains a safe financial environment.
Businesses using Adaptive may be required to complete KYB verification through our banking partners. This verification confirms a company’s legitimacy, ownership structure, and compliance with financial regulations.
The KYB process typically includes:
Verifying the business’s legal identity and registration status
Confirming key representatives and beneficial ownership information
Screening for high-risk activities or financial red flags
Completing this verification with our banking partners ensures that transactions on Adaptive are processed only for verified businesses and that your information is securely handled.
How to complete your verification:
In Adaptive, go to Settings
Select General
Scroll down to Business Verification
Click Complete Verification
Please note: You must have Boss-level access to view and submit the verification form.
24/7 On-Call
Our around-the-clock monitoring and robust alerts keep us tuned into Adaptive's state of security.
If you're looking for support or have any concerns about security, please send us an email at [email protected]